Refund & Warranty Policy

We want you to be completely satisfied with your refurbished appliance purchase. Expert Microwave & Appliance Repair provides a strict 30-day return window starting from the exact date your item is delivered. Within these 30 days, we are happy to provide a full refund or offer an alternative replacement item if you prefer an exchange. Please note that our refund and exchange services are conducted exclusively within the United Kingdom, and no international returns are accepted.

Strict Return Conditions and Packaging Requirements

To qualify for a refund or an alternative exchange item, the product must be returned to us in its original operational and cosmetic condition. Crucially, you must return the item inside the exact or similar protective packaging that it was originally sent with. This ensures the appliance is properly protected and reaches our workshop safely in the same state it was dispatched. We explicitly reserve the right to reject any returns, refuse refunds, or deny exchanges if the product arrives damaged, altered, or without its original packaging.

Return Courier Fees and Processing Timelines

In accordance with our business policy for highly discounted refurbished stock, all return delivery and courier charges must be paid directly and fully by the customer. We do not provide prepaid return labels or cover shipping costs for returns. Once your returned item is delivered back to our Birmingham workshop and passes our certified technician inspection, your refund will be processed back to your original payment method (Wix Payments, PayPal, Apple Pay, Google Pay, or Klarna), or your alternative exchange item will be dispatched.